Service Agreements

Large and small businesses alike depend on desktop and network computer support services to conduct business. Businesses, especially smaller ones, simply can't afford to have vital systems go down. Larger businesses hire their own IT staff and frequently contract with IT service organizations for services such as network monitoring, preventative maintenance and remedial repair of critical desktop and network systems. Unfortunately, this level of service has not been accessible to smaller businesses... until now.

Total Technology Services offers desktop and network computer repair and support services designed specifically to meet the unique needs of small and mid-sized businesses.

As small and mid-sized businesses are stretched thin by budget constraints, limited internal staffs, and a general lack of qualified technical computer personnel, they are finding their computer operations difficult to manage. From workstation rollouts to fileserver installations... from intranet projects to internet access... small and mid-sized businesses simply do not have enough internal support to adequately address the demands placed on them by their organizations. This has led to company's searching for outside consulting business partners as an alternative resource to assist and guide them in their computing decisions, and help to implement a strategic computer business plan that allows them to remain competitive in today's fast paced, technical environment.

Total Technology Services, LLC has partnered with a number of companies through our Service Agreement program to assist in providing network management services including design, installation, and ongoing support. We have found that our clients have benefited tremendously by having our staff function as their extended IT group, assisting in computer operations as needed.

How Service Agreements Work

Total Technology Services works on a retainer basis with all of our clients. Our clients purchase a block of service time in advance which establishes a service contract. We then provide services as scheduled based on needs of the client - either through set days where we report on-site, or simply scheduled as needed for on-site work as needs arise.

Contracted time is used as the client dictates; on website development, server projects, PC rollouts, routine workstation support, etc. Hours are then deducted from the client service agreement balance at the hourly rate established.

Each month you willed be billed in advance for your monthly service contract. As service is provided to your company, a detailed log is kept of the dates and hours worked, services performed, and level of support. This log is always available to the client, enabling you to see the status of your account.

Service Agreements cover labor costs only. In event of hardware repairs, parts will be billed separately.

Service Agreement client references are available at your request.

Service Agreement Pricing Plans

Total Technology Service's Onsite Service Agreements give you peace of mind by helping ensure that desktop and network computing equipment is up and running when you need it most. When your equipment does go down, you can count on fast response and repair services at a cost that is affordable and predictable.
Let Total Technology Services provide a quotation to become your IT services partner! Total Technology Services will analyze each client request and price services based on the following criteria:

Technical levels of service(s) required by client - Web/ Internet, Fileserver or Workstation, number of PCs or servers to be covered
Volume of service hours being committed by client annually
Client also is a Product Sales client that procures hardware through Total Technology Services
Proximity to our service center and existing client base

We will then be able to provide a price quotation to establish a service agreement, showing hourly rates for service work.

Onsite Service Agreements

Moves, Upgrades & Changes

When it comes time to move or upgrade your existing equipment, add peripherals or change configurations, Total Technology Services will be there to assist. To minimize business disruptions, Total Technology Services offers off-site staging for equipment assembly, software installation, configuration, etc.

Desktop Tune-ups

The financial investment most businesses make in desktop and network computer equipment is substantial. Daily use and wear and tear can take its toll on desktop computers and peripherals. Total Technology Service's Desktop Tune-ups can improve the appearance of your equipment and extend its service life, ultimately saving you money.

Contact Total Technology Services today and schedule a free quote on a Service Agreement designed to meet the unique needs of your organization.