Service Agreements - How They Work
Total Technology Services works on a retainer basis with
all of our clients. Our clients purchase a block of service time in advance
which establishes a service contract. We then provide services as scheduled
based on needs of the client - either through set days where we report on-site,
or simply scheduled as needed for on-site work as needs arise.
Contracted time is used as the client dictates; on website
development, server projects, PC rollouts, routine workstation support, etc.
Hours are then deducted from the client service agreement balance at the hourly
rate established.
Each month you willed be billed in advance for your monthly
service contract. As service is provided to your company, a detailed log
is kept of the dates and hours worked, services performed, and level of support.
This log is always available to the client, enabling you to see the status of
your account. Service Agreements cover labor costs
only. In event of hardware repairs, parts will be billed separately.
Service Agreement client references are available at your
request
Service Agreement Pricing Plans
Let Total Technology Services provide a quotation to
become your IT services partner! Total Technology Services will analyze
each client request and price services based on the following criteria:
- Technical levels of service(s) required by client -
Web/ Internet, Fileserver or Workstation, number of PCs or servers to be
covered
- Volume of service hours being committed by client
annually
- Client also is a Product Sales client that procures
hardware through Total Technology Services
- Proximity to our service center and existing client
base
We will then be able to provide a price quotation to
establish a service agreement, showing hourly rates for service work.
Call today...
Total Technology Services
LaGrange Office
PO Box 800142
LaGrange, GA 30240
(706) 302-3153
Dublin Office
1101-L Hillcrest Parkway #2
Dublin, GA 31021
(478) 278-4488
solutions@totaltechnologyservices.com
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